FAQ

FAQ

  • How do I contact Customer Service?

    Use the Geared Up chat widget in the lower right hand corner of the website to contact us for any reason or email us at: contact@buygearedup.com

  • How do your products fit?

    Check out our Sizing Guide for details located on each product page.

  • What is your return policy?

    Geared Up will accept your return of unworn, unwashed, like new condition (per Geared Up discretion) and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 30 days of receipt. For more information see our Shipping & Returns page.

  • Where’s my return?

    Likely still shipping to us. We’ll contact you via email as soon as we receive the item and are processing it.

  • What type of payment methods do you accept?

    We accept all major credits cards via PayPal and Square payment processors to include: Visa, MasterCard, American Express, and Discover. 

  • How will you ship my order?

    We ship all complete orders as quickly as possible. Please note that there may be processing delays in shipping during sale events and peak shopping days.

  • How long will it take to receive my product?

    Domestic shipping in 3-5 days on average after fulfillment by our custom printing of your product. 

  • Can I use more than one coupon on my order?

    Our systems only allow one coupon per purchase.  You may not use a coupon for some of our Limited Edition custom prints. You are welcome to use them on many of our other products!

  • Where are your products coming from?

    All are designed, printed, packaged and shipped from our North Carolina headquarters found here: 11025 Westlake Drive, Charlotte, NC 28273

  • Do you carry Tall, Large sizes, Children, or Women's products?

    We are constantly adding new products and variations of those products on a daily basis. Please check back if you do not see what you want or contact us and make a request. We may just add the item to our online store for you to purchase. 

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